Comments on: Forgiveness: sweeter than revenge

By: brian

brian — Thu, 30 Apr 2009 02:46:34 +0000

Totally agree with cliff on this one – i can’t tell you how many times I’ve gotten bad service or a total screw-up only to be told ‘oh well’… Heck give me a free cookie or something, and I will forget. Give me attitude or ignore me, and I will never return.

By: cliff bostock

cliff bostock — Wed, 29 Apr 2009 23:28:09 +0000

Rude? Sorry. Let me get you an extra scoop.

By: maria

maria — Wed, 29 Apr 2009 18:47:15 +0000

dont be rude

By: Cliff Bostock

Cliff Bostock — Wed, 29 Apr 2009 17:58:53 +0000

Do you complain about something in order to receive the double, Maria?

By: maria

maria — Wed, 29 Apr 2009 17:13:29 +0000

Morelli’s is great! I always order a single scoop, and receive a double. I’m trying to order a new flavor every time so I can try them all!

By: kayce.

kayce. — Wed, 29 Apr 2009 14:46:27 +0000

@AJT but my point was that that incorrect order should’ve never been filled therefore making it unnecessary to give away… i assume you’ll say that’s harsh, but think about it from an owner’s point-of-view; it may seem like “one scoop, no big deal”, but it is a big deal *IF* it happens a lot.

as cliff said in his response to me, it could’ve been a one-off that happened as a result of the crepe back-up, which is 100% understandable; however, if it is a common solution to unnecessary mistakes, these freebies are not a good thing. ultimately, future customers pay for comps w/ higher prices on the menu. that was the point i was attempting to make in my first comment, anyway… sorry if i wasn’t clear.

By: Cliff Bostock

Cliff Bostock — Wed, 29 Apr 2009 14:16:01 +0000

I haven’t been to Popeye’s in many months, Speakeasy, but it would take more than a chicken leg to erase annoyance there.

Kayce: I think the bottleneck created by Wayne’s crepe had a lot to do with this. While one employee made the crepe, the other took at least six orders in a row and then had to fill them. I’m not surprised at what happened. She never lost her composure and was really pleasant, even without the freebie.

By: Dr. Zachary Smith

Dr. Zachary Smith — Wed, 29 Apr 2009 13:36:25 +0000

Speakeasy, the Popeye’s on Clairmont once gave me a BOX of chicken when I had a 20 minute wait, completely unsolicited.

By: AJT

AJT — Wed, 29 Apr 2009 13:31:31 +0000

In the first example of the order mistake, the wrong order would just have been thrown away, which would have been wasted food and extra costs to the establishment, so giving it away made no difference. In the second example, giving the free, extra scoop was acknowledging a mistake without drama and giving the customer a benefit for having to put up with the mistake. I see nothing wrong in either case, other than having an employee that might make too many mistakes.

By: SPEAKEASY

SPEAKEASY — Wed, 29 Apr 2009 11:56:10 +0000

wow, now if Popeye’s could only give you an extra piece of chicken.