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The psychology behind the ‘Starbucks experience’

Friday, August 24th, 2007

starbucksjesus.pngThe October issue of Psychology Today includes an article about Starbucks‘ meteoric rise from 100 coffeehouses 15 years ago to 13,000 today. It opens 2,000 new locations each year.

Interestingly, the article relates that Starbucks’ original vision did not encourage lingering: “Efficiency, not coziness had been the design goal.”

Then, in 1996, the company conducted extensive research and discovered that most people were more interested in “feeling and atmosphere” than in the coffee itself. Most of the article is devoted to describing the psychological means by which the company creates a sense of “warmth, luxury and emotion,” in exchange for lots of money.

Some interesting mentions:

Flavors of Frappuccinos are tied to fashion trends. The company attempts to divine next season’s trendy colors a year in advance and then develops the right-color Frappuccino. (I sampled a blueberry one this week. I guess we’re supposed to be dressing in purplish blue.)

Store design avoids hard edges. Everything is curved. Why does the store use such tiny tables? “Tables are small and round to preserve the self-esteem of customers drinking alone, since a circular table has no ‘empty’ seats.”

The company intentionally developed the annoying language (”grande Valencia latte”) for its products, both to add a sense of sophistication and to get consumers always “thinking” in Starbucks-ese, so that they will feel out of place at other coffeehouses. The company even publishes a 22-page booklet of the lingo to help customers “build confidence in beverage ordering.” (Photo of Jesus from SubversiveInfluence.com. Check out the post there that specifically reacts to Starbucks lingo and compares the coffeehouse to a church.)

The same issue of the magazine has a feature on the healthful qualities of green and black tea. Who knew black tea “speeds recovery from stressful events, reducing levels of cortisol and diminishing blood platelet activation”? Green tea “mitigates sunburn,” and both types may promote brain health. I wonder if they cure erectile dysfunction and depression.

5,000 tea junkies headed to Atlanta

Wednesday, June 6th, 2007

automatic_tea_bag_packing_machine.jpgWoo hoo! It doesn’t get much more exciting than this. Atlanta will host the 2007 World Tea Expo, June 9-11 at the World Congress Center. The event will feature 300 exhibitors and at least 5,000 buyers, who will be investigating everything from tea itself to important equipment such as the automatic teabag-packing machine from China shown here. (You know you want one.)

There will be demonstrations of cooking with tea by Hugh Acheson of Athens’ Five and Ten and Joel Atunes of Restaurant Joel, along with Virginia Willis, author of Bon Appetit, Y’all: Three Generations of Southern Cooking.

I’m sorry to tell you the event is only open to members of the trade and press. And nobody under 16 is allowed, period. You know how teenagers get when they get a whiff of Rooibos. Rumors are that Britney Spears guzzled a cup of the stuff just before she shaved her head and started banging automobiles with her purse.

I’ve never forgiven the owners of Tea Space in Little Five Points for closing their Five and Ten-inspired restaurant. But, actually, there’s kind of a renaissance of interest in tea in our city, with three tea houses having opened recently. They include:madhattea.jpg

Zennubian (163 Peters St., 404-521-9961) in Castleberry: This is maybe the quirkiest place to arrive in our city in quite a while. Pull up a cushion on the floor or plop yourself on a bench. Then chow down on vegetarian cuisine while sipping exotic tea (including iced blends) and watching Japanese movies. The decor is as strange as the theme that echoes Japanese and ancient Nubian culture.

MindSpace (312 N. Highland Ave., 404-522-2892): You’ll find more floor cushions here, as well as conventional seating, along with an amazing collection of teas and strange stuff you can add to make you a more vibrant human being. Tea is brewed with water from special dispensers that maintain different temperatures appropriate to different teas. There’s a tiny menu of sandwiches.

11:11 Teahouse (753 Edgewood Ave., 404-521-1911): There’s nothing much to eat here, but this is probably the most “medicinal” of the new tea houses, with an herb garden, books and educational events.