‘The customer is in control’
October 16, 2007 at 1:59 pm by Wayne GarciaToday’s news that the South Florida Sun-Sentinel is killing its national/foreign desk and coverage caught my eye for a couple of personal reasons: I grew up in Fort Lauderdale; it was the largess of the pre-Tribune Co. Fort Lauderdale News (the now-defunct afternoon daily) that paid my way through college on a journalism scholarship; and the paper’s only national/international affairs reporter is a former Tampa Tribune colleague, Tim Collie.
Cutbacks in personnel or coverage are always a bad thing to see at any level of the media. We need more accurate, skeptical and courageous coverage, not less. But I’m especially troubled by something the paper’s publishers said, as quoted here:
“Today, we’re not in control. The customers are in control,” said Howard Greenberg, publisher of the South Florida Sun-Sentinel.
On one level, that seems a capitalistic truism; the market decides. What a paper covers is a function of supply and demand, meeting the point of equilibrium.
But journalism, real trained reporters and editors seeking out the truths that democracy needs to remain alive, isn’t — or at least shouldn’t — be treated like any other commodity, like a can of beans on the shelf. We’re the only commodity with a constitutional protection, and that little benefit carries with it some responsibilities that transcend the marketplace responsibilities.
Even more troubling about the idea that customers should dictate the content of newspapers is that we get awfully close to the troubling concept of collective decision-making, or the “hive mind,” that is already alive on much of the Internet. Better journalism will not come about by a popular vote of the masses; they’ve already spoken along those regards and like Fox News and Entertainment Tonight more than they will ever like international affairs coverage. The collective will “vote” not to seek the truth but to seek a point of equilibrium — in other words, not choosing what is true but the slant on the facts that they can live with, akin to the online collective mind displayed in Wikipedia or digg.
So what does all this abstract theory have to do with daily newspapers? It leads publishers to abandon their mission and hand over control to the collective mob. Don’t get me wrong; I am all for opening up the newsroom to more transparency, including more and different voices, changing our focus from the pseudo-objective he said-she said dichotomy, getting more aggressive and courageous in speaking truth to power. I like bloggers; they add to the richness of the community and provide interesting new ways of framing arguments or discussions. And I’m not saying don’t listen to your audience, since your primary responsibility is to them as citizens of the democracy.
But journalism (the act of finding new information and presenting it in readable and prove-ably believable ways to consumers) is not compatible with a collective, which will seek to impose the tyranny of the lowest-common denominator. Good journalism needs individual perspectives, human decision-makers, a real name attached to it that consumers can hold accountable. Unfortunately, that idea is losing out to aggregators such as Google News (which makes news decisions based on an algorithm) and meta-aggregators such as digg or reddit, where the online collective decides what is news and what is not.
Digital thinker and computer scientist Jaron Lanier writes of the danger of the online collective making news decisions, in a piece titled “Digital Maoism”:
Compounding the problem is that new business models for people who think and write have not appeared as quickly as we all hoped. Newspapers, for instance, are on the whole facing a grim decline as the Internet takes over the feeding of curious eyes that hover over morning coffee and even worse, classified ads. In the new environment, Google News is for the moment better funded and enjoys a more secure future than most of the rather small number of fine reporters around the world who ultimately create most of its content. The aggregator is richer than the aggregated.
The question of new business models for content creators on the Internet is a profound and difficult topic in itself, but it must at least be pointed out that writing professionally and well takes time and that most authors need to be paid to take that time. (emphasis added) In this regard, blogging is not writing. For example, it’s easy to be loved as a blogger. All you have to do is play to the crowd. Or you can flame the crowd to get attention. Nothing is wrong with either of those activities. What I think of as real writing, however, writing meant to last, is something else. It involves articulating a perspective that is not just reactive to yesterday’s moves in a conversation.
We’ve devalued the job of providing news. We’ve devalued the companies that do it. We’ve devalued, then, the information itself. Any wonder why one of digg’s top stories today from around the (English-speaking at least) world is about a dying boy who was voted homecoming king?
Is that kind of news going to keep W from invading Iran before the end of his term, or create any understanding in the public about whether Ahmedinejad is a real threat or not? Or explain the complicated nature of power in Iran.
Tim Collie could do all those. But the collective mind would probably vote against it and instead assign him to cover the No. 3 most popular digg story today.
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October 17th, 2007 at 3:02 pm
Yeah!
A newspaper is no place for the news of the weird.
October 19th, 2007 at 12:56 pm
You hit the nail on the head, Wayne. What’s happening may prove the theory that capitalism will destroy democracy.
October 24th, 2007 at 11:04 pm
There have been several incidents where “journalisim” has been exposed as fraud. Does anyone believe that there is a distrust of information based on the source of the information?
From the above comments, it appears the answer is yes.
Therefore, those who trust one source will not trust the source that “opposites” trust, and the reciprocal is evident.
The trust/non trust must be given validity to “both ways”.
For one to assume that “their source” is “the truth” is arrogant, cavalier and self serving.
In a sense, today’s staunch belief in a particular journalisic presentation is similar to how one defend’s their religious belief against opposing views.
October 25th, 2007 at 9:34 am
Joe — You miss my point, so let me restate: the use of blogs, aggregators and any forms of citizen journalism or watchdogging are great. I read them; I find them mostly entertaining and often useful. I approach them with the same skepticism that I approach mainstream journalism writing: Prove it, and show me how you proved it. Transparency.
Yes, journalism does fall short of that mark at times, and when it does, that train wreck is often spectacular (Jayson Blair et al.). But my screed about the hive mind is not an indictment of the veracity of bloggers or a desire for “one truth.” It is an admonition against abdicating human control of important issues and writing to the collective mind. Not the collective mind of bloggers; the collective mind of everyone who reads the Interweb and, informed or not, passionate or not, intelligent or not, committed to the free flow of information needed in a democratic society or not, casts their vote for what is news, what is important on any given day, what is truth. Those decisions are best left to human beings, not the hive mind. There is an important distinction. Read the linked paper above about that.
I’m not advocating a particular journalism presentation; I think the old models of this crummy business need to be blown up with as much dynamite as we can muster. New models like newassignment.net are interesting alternatives. But those models should not include decision-by-aggregation is all I am saying. Right or wrong, human beings with names and faces and without anonymity can provide a nuance, a subtlety to truth-telling that the online collective cannot approach.
October 26th, 2007 at 2:39 pm
I made a snarky comment above, but Wayne is dead on. The hive mentality is no good for journalists. Of course, using the hive mentality also makes it too easy for a publisher to forget about journalism.
Publishers have to determine the proper mix of “important” news and entertainment. At issue is that individual readers have their own thoughts on their particular ideal mix. More and more, citizens seem to prefer “entertainment” over “important.” And if a publisher does not have the right mix, those individuals have the power to immediately change the channel and simply move on. So to keep many of those readers, publishers offer more (and more (and more)) entertainment. Just like network TV, the entertainment division brings in the money, while the news division spends it.
Unfortunately, in regards to the important news, society as a whole has their heads stuck firmly in the sand. The “important” news is now just another niche. Unless and until that reality changes, your constitutional protection (and those responsibilities that go along with it) doesn’t mean squat.
And that sucks.